Sometimes you have to get ugly to get peoples attention. This is apparently the case with VENUE.com. My girlfriend got a pre-approved credit card in the mail from Venue.com The site claims to make luxury items affordable. They don’t, what they do is send pre-approved credit cards out to people with spotty credit, dazzle them with high ticket items and get them on the never ending payment plan. That’s not such a surprise, however, what happens next is. If you are researching VENUE.com , read on.
Venue.com Questionable Business Practices
My girlfriend Sarah was checking out the Venue.com site and she found a good deal, a really good deal. She has been looking for a plasma or LCD TV, Venue had some. They were a couple hundred dollars more than everyone else, but as I said, they target people who probably cant get credit elsewhere. She ran across a hell of a deal, a 50″ Plasma for $4. Yes, $4. Obviously a misprint – but what the heck right? SO she did what we would all do, she ordered 3. We were joking about it, wondering if it would slip through. There have been plenty of instances where online merchants got careless and had to pay the price. Eventually she called to check, she got a rude customer service person on the phone. He said – so are you ready for the TV’s? She said “are you going to sell them to me as advertised?”. He said “We obviously cannot sell you a plasma tv for $4″. The the executive office canceled it. We thought that was the end.
We just logged on to her account, 2 weeks later. The shipping charges are still there. $200 per TV and she is being charged for that! 2 more calls to customer service, no satisfaction. So tonight I called, sometimes a male voice is all you need. I got someone who was probably in a call center in Bangalore. I asked why the shipping charges were still there, she was baffled, baffled because she THOUGHT THEY SENT THE ORDER! She asked me if I received the item, I said obviously not, it was canceled. Again, nothing, we will be contacted within 48 hours.
Legal Recourse? I think there just might be!
Now what gets interesting here is I contacted my friend who is a hot shot attorney in Miami. I asked him if they had to honor the online price, even if it was a mistake, and he said NO – As long as they give the money back. Well, they haven’t. So this could get interesting. Illegal Business Practices by Venue.com?
If you look for Venue.com on the web, there is no mention of them, nothing, no reputation, nothing. I am guessing that the complaints will start piling up. I am also guessing that when someone goes looking for information on Venue.com they are going to see this post. DO NOT DEAL WITH VENUE.COM ! They prey on people who are denied expensive items due to bad credit then engage in obvious shady business practices.
Now, a note to the person from Venue who is paid to search for word on the internet: I am an internet marketer by trade. I specialize in internet promotions and search marketing. Within a week I can have 20 horrible reviews pop up for anyone looking for Venue, and I have the time to do it. So, if I were you I would bite the bullet and handle this.
Next comes the BBB, then Scam.com, then , well.. You know. I can trash your name in a week, it will take you months and thousands of dollars to repair it. That’s a lot of time and much more expensive than a 50″ plasma.
The kicker here is that the reason we were even on the site was that she was going to order a 40″ LCD tonight but cannot because of the shipping charges.
VENUE.COM You will get a post a day and 10 links that you don’t want (per day) until this is settled.